Terms & Conditions

Welcome to the Mineral Art Gallery website (hereinafter referred to as the "Site"), the official online shop of Mineral Art Gallery. 

Read carefully the terms and conditions (hereinafter, "Terms and Conditions") that govern the relationship between Mineral Art Gallery and each User with reference to the use of the Site.

1. Identity of the selling company

1.1 The owner and operator of the Website is Mineral Art Gallery, Via Broggia, 12 - 80135 Naples (NA), Italy. Mineral Art Gallery can be contacted by e-mail at the e-mail address: info@mineralartgallery.com or by phone at +39.375.607.7180.

1.2 The products on the Site are sold by Mineral Art Gallery, with headquarters in Via Broggia, 12 - 80135 Naples (NA), Italy.

For assistance on online purchases: +39.375.607.7180 (Monday to Friday from 10:00 to 18:00).

2. Accuracy of the content

2.1 Mineral Art Gallery makes considerable efforts to ensure that the information published is accurate and up-to-date. However, it is not possible to guarantee the total absence of errors on the Site. The information and documents published, in fact, could contain inaccurate data or typographical errors. In any case, the weights, dimensions and volumes of the products are indicative; furthermore, despite every reasonable effort being made to ensure that the colors of our products are displayed as accurately as possible, it is impossible to provide any assurance that the colors displayed on the screen by the User reflect exactly those of the products being delivered.

2.2 Mineral Art Gallery reserves the right to modify, at its own discretion, the contents of the Website and legal notes, at any time, without prior notice and without publishing and / or sending any information about it.

2.3 Access to the Site and its use could be subjected, in whole or in part, to interruptions; Mineral Art Gallery is not and can not be held responsible for the impossibility of accessing it and its use.

2.4 Accuracy of species determinations and indication of the location and of all other accessory data of the finds. Despite accurate control of the sources, research published to date, many species names of the findings may be inaccurate or non-updated. The constant scientific study of the findings updates names and species, and unfortunately, many times the items purchased are sold with generic and / or incomplete names of locations. The geological formations, essential for understanding in many cases which species a fossil specimen belongs to, is not provided by the same foreigner or foreigner. This leads to indicate incomplete or inaccurate data on the Site in whole, not due to a lack by the Mineral Art Gallery but by the contributing causes of some finds from some world locations. Mineral Art Gallery can not therefore be held responsible for inaccuracies or incomplete data provided with the find for sale.

3. Prices

3.1 The selling price of each product is the one published on the Site when the User sends the relevant purchase order. This price is confirmed in the e-mail with which Mineral Art Gallery certifies receipt of the purchase order.

3.2 All prices published are in euros and include VAT. The shipping costs are indicated during the formation of the purchase order and are included in the total price reported in the order.

3.3 Should Mineral Art Gallery find a manifest error in the indication of the price of the products ordered or shipping costs, the User will be informed as soon as possible and will be offered the option to confirm the order at the correct price or to delete it. In the latter case, Mineral Art Gallery will reimburse the amount paid within 14 days of receipt of the communication with which the User informs you of the choice to cancel the order.

4. Online purchases

4.1 The acceptance of each purchase order is subject to the effective availability of the related product. In fact, the products offered on the Website may not be available or available in limited quantities.

4.2 The purchase procedure consists of the following steps: 

add the desired products to your cart; 

select the shipping method, enter the address where you want to receive the product (s) and view the relative costs; 

enter the data required for billing; 

select one of the payment methods indicated on the site; 

carefully check, before validating the order, the selection made, the total price, including shipping costs, and any other aspect of the contract; 

pay the total cost of the selected product (s) and send the purchase order.

4.3 Once the purchase procedure is completed, a confirmation of the receipt of the order forwarded by the User is sent immediately. This confirmation is sent by e-mail to the e-mail address indicated by the User and contains all the data relating to the order (identification number, information relating to the User, data of the product (s), total price, modality payment, delivery costs).

4.4 Within 48 hours of receiving the purchase order, Mineral Art Gallery will communicate, by e-mail, the acceptance of the same and the shipment of the related product.

5. Payment

5.1 The accepted payment methods are indicated on the Website.

6. Acceptance of the purchase order

6.1 The sales contract ends with the acceptance of the purchase order by Mineral Art Gallery.

6.2 Mineral Art Gallery reserves the right to reject an order, totally or partially, in the following cases:


if the product is not available;


if the payment details provided are inaccurate or not verifiable;


if the security system signals an order as unusual or potentially fraudulent;


if it is not possible to deliver to the address provided;


in case of force majeure.

7. Delivery 

7.1 Mineral Art Gallery undertakes to do everything reasonably possible to deliver the products within the deadlines indicated in the relative acceptance of orders. These deadlines are indicative and Mineral Art Gallery assumes no responsibility for their compliance. In any case, where it is not possible to meet these deadlines, Mineral Art Gallery will inform the User within 30 days of receiving the order. The incorrect communication of an address is the responsibility of the User and may entail additional expenses that will be recovered from the User.

7.2 All goods will be sent by Mineral Art Gallery. If the product is not delivered within the indicated time, contact Mineral Art Gallery at the email address info@mineralartgallery.com, or at the phone number +39.375.607.7180 (from Monday to Friday from 10:00 to 18:00: 00), indicating your customer number or order number, excluding holidays. In case of non-receipt of the product within 30 days from the date of acceptance of the order, the User has the possibility to withdraw from the contract, obtaining the cancellation of the same order and full refund of the price paid.

7.3 Shipments are made by courier. A signature on delivery is required. The User is entitled to accept that a delivery is signed by a person other than the User, provided that the person is present at the address provided.

If no one is present at the time of delivery, the User will be asked to contact the appointed courier.

8. Defective products or incorrect shipments

8.1 Upon delivery, the User is required to check that the packaging is not damaged and, if the product is damaged or not in compliance with the order sent, not to accept the shipment, clearly noting the nature of the damage on the delivery note and / or the error.

8.2 The User is required to inform the Mineral Art Gallery of the related problem within 24 hours of delivery, by sending an e-mail to info@mineralartgallery.com.

9. Right of withdrawal

9.1 The Consumer has the right to withdraw from the contract without any penalty, in the event that the ordered goods are damaged. In this case, the User must refuse the package by reporting the problem to the courier and noting it on the appropriate form.

10. Guarantee

10.1 All products sold on mineralartgallery.com are provided with a WARRANTY CERTIFICATE.

11. Questions, complaints, comments and service contacts

11.1 All communications can be sent by e-mail to the following e-mail address: info@mineralartgallery.com, or by phone at +39.375.607.7180 (from Monday to Friday from 10:00 am to 6:00 pm, except holidays ).

12. Use of your information

12.1 Mineral Art Gallery reserves the right to use, at its discretion and without recognizing any remuneration or accreditation, any material, information, suggestions and comments that Users send to them, including the Site or the way in which Mineral Art Gallery conducts its activities. However, Mineral Art Gallery's use of information through which Users can be identified (such as name, address, CF number and telephone number) is subject to the Site's Privacy Policy.

13. Applicable law and jurisdictionPPLICABLE LAW AND JURISDICTION

13.1 These Terms and Conditions are governed exclusively by Italian law.